Refund policy

Return and Refund Policy for Loveknit.dk
At Loveknit, we want you to be happy with your physical products. Here you will find all the information on how to cancel your purchase or make a claim regarding an item. Please note that special rules apply to courses and digital products, which are described in our general terms and conditions.
1. 14-day right of withdrawal
Loveknit provides a 14-day full right of return, valid from the day you receive your items. Items to be returned must be unused and in their original, unopened, and intact packaging. All costs associated with returning items are the responsibility of the customer. A completed return form must always be enclosed in the package.
2. How to return your items
Items must be sent directly to our address:
Loveknit
Sophie Brahes Gade 3A, 2.tv
3000 Helsingør
Denmark
The responsibility for the returned items only transfers to Loveknit upon receipt at our address. Therefore, please pack your items securely and send them as an insured package with, for example, GLS, if you want tracking, insurance, and confirmation of receipt. Remember to save your shipping receipt as documentation that the items have been sent. We do not accept packages sent without delivery (to a parcel shop) or cash on delivery (COD).
3. Refunds and repayments
If you return your entire physical order, we will refund your entire payment, including any standard delivery costs applied to the order at the time of purchase.
  • Offset of free shipping: If you qualified for free shipping on your purchase and, after a partial return, no longer meet the conditions for free shipping, the original shipping cost will be deducted from the amount to be refunded.
  • Unclaimed packages: For unclaimed packages at parcel shops, or packages where delivery is refused at the address, Loveknit's actual return shipping costs will be deducted from the amount to be refunded.
Once we have received the item and approved the return, we will transfer the amount to your account as quickly as possible. We only refund to the specific credit card with which the items were originally purchased, in order to prevent the illegal use of stolen cards.
4. Right of complaint (If the item has a fault)
All physical items are covered by the rules of the Danish Sale of Goods Act regarding a 2-year right of complaint. This means that you as a customer can complain about faults and defects in the item that have arisen within 2 years after the purchase. You must file a complaint within a reasonable time (at the latest 2 months) after you have noticed the fault or defect.
The right of complaint does not cover faults, damages, or wear and tear that occur due to incorrect use, incorrect washing or care of textiles and knitwear, lack of maintenance, or ordinary wear and tear.
If you have a complaint or a missing delivery, please contact us as soon as possible by email at kontakt@loveknit.dk. An approved complaint will naturally be credited for the reasonable shipping costs incurred in connection with returning the item.